Your Privacy Matters
Elizabeth Boom, MDiv, RP, RMFT-SQ, is committed to protecting your privacy and handling your personal information, including personal health information, with care and confidentiality. This policy explains what information is collected through this website, how it is used, and the steps taken to protect it.
This Privacy Policy applies to information collected through this website. It does not apply to information collected during the course of clinical services, which is addressed separately as part of the informed consent process at the start of therapy.
Information We Collect
We may collect the following types of information:
- Contact information you provide when booking a consultation or session, such as your name, email address, and phone number.
- Personal health information (PHI) shared during consultations and therapy sessions, including clinical notes, treatment history, and information relevant to your care.
- Website usage information, such as your browser type, IP address, pages visited, and time spent on the site, collected through analytics tools.
- Cookies, small files stored on your device that help the website function and allow us to understand how the site is used. You can adjust your browser settings to limit or block cookies at any time, though some parts of the site may not function properly without them.
How Your Information Is Used
Information collected is used to:
- Schedule and provide consultations and therapy sessions
- Maintain accurate clinical records as required by CRPO (College of Registered Psychotherapists of Ontario) standards of practice
- Communicate with you about appointments, billing, and your care
- Improve the website and understand how visitors use it
- Detect, prevent, and address technical issues
How Your Information Is Protected
Personal health information is stored and handled in accordance with Ontario’s Personal Health Information Protection Act (PHIPA). Sessions are held through a secure, encrypted, HIPAA, PIPEDA, and PCI compliant platform. Clinical records are stored securely and are only accessible to Elizabeth Boom, except where disclosure is required or permitted by law (see “Limits to Confidentiality” below).
General website and business information is handled in accordance with the federal Personal Information Protection and Electronic Documents Act (PIPEDA).
While reasonable steps are taken to protect your information, no method of transmission over the internet or electronic storage is completely secure, and absolute security cannot be guaranteed.
Storage and Transfer of Data
Some third-party tools used to operate this website and deliver online sessions (such as scheduling, email, and video platforms) may store or process data on servers located outside of Canada. Where this is the case, reasonable steps are taken to ensure your information continues to be protected in accordance with this Privacy Policy, regardless of where it is processed or stored.
Limits to Confidentiality
While confidentiality is a cornerstone of therapy, there are limited circumstances where information may need to be disclosed, including:
- If there is a risk of serious harm to yourself or others
- If disclosure is required by law (such as a court order)
- If there is reasonable suspicion of abuse or neglect of a child
- If required for mandatory reporting under applicable Ontario legislation
These limits are discussed in more detail during the informed consent process at the start of therapy.
Service Providers
Third-party services (such as scheduling software, email providers, and video conferencing platforms) may be used to help operate this website and deliver sessions. These providers only have access to the information needed to perform their function and are expected to keep it confidential.
Analytics
This website may use Google Analytics to understand how visitors use the site. Google Analytics collects information such as pages visited and time spent on the site. This data is used only to improve the website experience. For more information, visit Google’s Privacy Policy.
Age of Website Users
This website and the services described on it are intended for individuals aged 16 and older. We do not knowingly collect personal information from anyone under the age of 16. If you are a parent or guardian and believe someone under 16 has submitted personal information through this site, please contact us so it can be removed.
Links to Other Sites
This website may contain links to other websites that are not operated by Elizabeth Boom. These links are provided for convenience only. We are not responsible for the content or privacy practices of any third-party sites, and we encourage you to review the privacy policy of any site you visit.
Your Rights
You have the right to:
- Request access to your personal health information
- Request corrections to inaccurate information
- Ask questions about how your information is used or stored
- Withdraw consent for non-essential uses of your information (such as marketing communications, if applicable)
Changes to This Privacy Policy
This Privacy Policy may be updated periodically. Any changes will be posted on this page along with an updated effective date. You are encouraged to review this page periodically.
Contact Us
If you have questions about this Privacy Policy or wish to exercise any of the rights above, please contact:
Elizabeth Boom, MDiv, RP, RMFT-SQ
Email: elizabethboom@protonmail.com
Phone: 1-844-JOY2DAY